FAQs
1. How do I make a purchase?
Shopping at Jugnu is easy: Browse the website to find what you like. Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page. You may add or remove any items before checking out. Click on ‘PROCEED TO PURCHASE’ to complete your order.
2. Do I need to set up an account to place an order?
No, you can shop at Jugnu without creating an account.
However, if you register with us, you will enjoy the following benefits:
Track your order
Review your account history
Save your details so you may not have to enter Jugnu again next time
Manage your account details, address book and email preferences
Add sold out items you like to your Wish List
To set up an account, simply click ‘Register’ and enter your details.
3. What payment methods does Jugnu accept and is it safe to use my credit card online?
Currently, the following online payment methods are accepted atJugnu : VISA, MasterCard, American Express. The option of Bank Transfer is also available to customers throughout the world. All your details and data will be securely transmitted from end-to- end via SSL encryption.
4. How can I choose the currency I pay in?
The base currency that we use on our website is PKR.
5. Which countries does Jugnu ship to?
World Wide
6. How long does delivery take and how much will it cost?
We ship online orders for Ready to Wear in 3-5 working days, while Made to Order Luxury-Pret items take up to 3-4 weeks and Made to Order Formal or Couture items take up to 8- 12 weeks. If the order does not reach you in the specified time, please contact our customer service.
7. Do you offer same day delivery?
Currently, we do not offer same day delivery.
8. How much duties and taxes will I have to pay?
You do not have to pay any duties or taxes when you purchase a product from Jugnu because we offer free shipping and do not charge additional costs to our customers for all local orders. International orders can be charged according to location.
9. Can I change or cancel my order once it has been placed?
Within 48 hours of placing an order, you have a right to ask our customer services to cancel an item, change the size or edit your billing and shipping details. We’ll be unable to combine orders or add pieces to an existing order after 48 hours. If you want to make any amendments after 48 hours, please email or call our customer care for assistance. Please note that, orders cannot be cancelled after the duration of 48 hours.
10. How can I track my order?
As soon as your order is placed, you will receive a unique order number. This is what will help you track your order(s). At any point, you may use that number to find out about the order with our customer care and check out the status of your order.
11. Are the colors of items shown on the website accurate?
Our team at Jugnu has made every possible effort to display the colors of the items as accurately as possible. However, there may appear some difference between the actual color and what you see on your screen. We cannot guarantee that display color on the screen will be completely accurate as computer monitors and screens of electronic devices vary.
Payment Confirmation for Bank Deposit Option
1: Why do I need to make a payment and share a screenshot when choosing the bank deposit payment option?
We require customers to make a payment and share a screenshot for bank deposit orders to ensure a seamless and timely processing of your order. This process helps us verify your payment and initiate the delivery process promptly.
2: What is the importance of sharing a screenshot when making a bank deposit payment?
Sharing a screenshot of your bank deposit serves as proof of payment. This verification step helps us confirm that your payment has been initiated successfully, ensuring that there are no delays in processing your order.
3: What happens if I forget to make the payment or share the payment screenshot?
If you forget to make the payment or neglect to share the payment screenshot, it may lead to delays in the processing and delivery of your order. Please be aware that these delays are not our responsibility, as the order processing depends on your timely payment confirmation.
4: How can I ensure a smooth and prompt order delivery when choosing bank deposit as my payment option?
To ensure a hassle-free order delivery, kindly follow these steps:
- After choosing the bank deposit payment option, make the payment promptly.
- Capture a clear screenshot of the transaction or receipt, or if you prefer, you can take a picture of the receipt.
- Share the screenshot or the picture of the receipt with us via the designated platform, email, or even on WhatsApp, as provided during the ordering process.
